My Resource Partners’ consultants did a complete analysis and provided multiple options utilizing VoIP carriers that offer fantastic, user-friendly desktop and mobile applications as well as contact center software. After a thorough review, the IT team selected a provider based on their choice of the best user interface, feature set as well as the management portal. The same provider also offers a robust and dynamic omni-channel contact center application that could easily manage incoming calls from over a hundred toll free numbers used for marketing purposes and incorporate their social media channels into the system. Overall, our consultants improved their user and management experience dramatically while saving this organization 35% on their phone expenses to free up more capital for their growing portfolio.