Sypnopsis

This expanding medical group steadily acquires a dozen new large medical offices a year. They needed help standardizing several aspects of their business – phones, Internet, cyber security and faxing.

Challenge

COVID created a need for many employees to be able to work from home. They needed to be able to make and receive phone calls as well as send faxes from anywhere. In addition, cyber security and HIPAA compliance became a big concern as remote employees accessed the company network from their unsecured home networks.

Solution

Recognizing their over-loaded staff did not have much time to implement so many changes, we helped them select a VoIP provider that offers user-friendly desktop and mobile applications ideal for the medical industry. Whether they were in the office or working remotely, each staff member now had access to HIPAA-compliant voice, video, chat, texting and cloud fax. For sanitary purposes, we suggested affordable wireless headsets for each employee. To simplify their Internet needs, our consultants introduced them to a wholesale Internet aggregator who implemented an SDWAN and managed a firewall solution to help their IT team improve security. My Resource Partners’ consultants reduced their phone and Internet by 30%, enabling them to afford their We helped them transform their office operations with the latest technology that allows them to serve their patients in the most challenging circumstances and help keep their staff as safe as possible.

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